About ABC Glass Co.
Professional Glass Company serving the Phoenix Valley
After working 20 years for several glass companies as a sales representative, Dennis and his wife Lori Rusk purchased ABC Glass Co. in Phoenix, fulfilling his dream to become an independent business owner. ABC Glass Co. is a full-service residential and commercial glass shop that services most of Maricopa County. People need glass for all kinds of things. Dennis prides himself on running a locally owned business that can get the job done. He refers to the ability to offer an on-site glass cutter as the company’s “bread and butter”. There is nothing like being able to help a customer that walks into our shop right then and there.
Dennis describes glass cutting, or glazing as “a trade that’s being lost.” He explained that they are not fancy at his place of business. They still use “hand-cutters, hand grinders, squares, and tape measures.” He adds that pre-2007 there were several glass shops on Cave Creek Road but his is the only one left. ABC Glass Co. has been going strong for 43 years, and he attributes a lot of the success to their on-site glass-cutter, materials on-hand, and attention to detail.
Today’s; customers are far more sophisticated than when Dennis first purchased the business. Instant information is often requested through the use of the internet and/or mobile phones. Our sales team can give estimates based on customer information but because of the many variables in products, we prefer to go to a location to measure and actually see all the moving parts that are required for a job. Some of the common projects we prefer to do free on-site estimates for are: shower doors and enclosures, large mirrors, full windows replacements and/or window glass replacement, patio doors, mall storefronts, and glass walls/partitions. Believe it or not, every job has its own personality. It’s not always as easy as it may seem.
When asked what Dennis thinks the reason is for ABC Glass Co.’s success, he immediately responded that first and foremost it is his employees, the majority of whom have been with the company 1 0 plus years. The office staff is friendly and very customer service oriented. His glazers are all trained for both commercial and residential glass. They willingly and easily assist one another. Of course, satisfied customers are a close second. There is nothing better than a happy customer that spreads the word around. Being a locally owned and operated company, Dennis and Lori believe it is
Being a locally owned and operated company, Dennis and Lori believe it is important to be involved and to support the many communities it services. They both participate in several organizations and often have to divide and conquer as he described. Phoenix Rotary’100, EAGP, ABA, Local First Arizona, One Community and 100+ Women Who Care are just a few of the benefactors of their time and service.